Warpstock 99 - Atlanta, October 16-17, 1999
         Two fun filled days of OS/2 and YOU!
Registration discount has been extended to October 14th!
   Visit http://www.warpstock.org for full details             
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Source: Kim Cheung (kimwaic@ibm.net)
Moderator: Christopher B. Wright (wrightc@dtcweb.com)
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As a principal in both TouchVoice, a Computer Telephony Integration (CTI) 
application developer and marketer, and Serenity Systems, a marketing and 
channel development organization, I feel obliged to comment on the IBM - 
Stardock decision and Mr. Brad Wardell's recent remarks.

First, I agree and support Mr. Bob St.John's remarks regarding Serenity 
Systems and Managed Client(r) product positioning which appeared here, 
on Warpcast, on Monday, September 20 

(http://www.os2ss.com/warpcast/wc4111.html). 

That includes exploring the licensing of a client product based on 
the Warp Server for e.business product. We are currently working 
to resolve product and technical issues related to this effort - which 
we shall refer to as: "Project eStation".

Second, OS/2 continues to provide the best combination of price 
performance and reliability required for CTI applications. This includes 
the TouchVoice WisePath product 

(http://www.deltanet.com/touchvoice), 

a carrier class product which can scale up to support the incredible 
number of 1.3 million phone lines, and the new WiseTalker Database 
Server, marketed through Serenity Systems 

(www.serenity-systems.com), 

allowing this product to scale from supporting one telephone line 
to over 2,000. That's the value of OS/2 to a CTI developer.

Third, our Managed Client products create a computing environment 
which runs 24 hours a day, 7 days a week, with exceptional management 
for operations and software deployment. This was demonstrated at 
the Warp Expo West Vendor 100 exhibit where we built six client 
workstations over the network, loaded the OS and close to 100 
native OS/2 applications, all within minutes. We will be demonstrating 
this again at Warpstock in the Serenity Systems pavilion. OS/2 Merlin 
delivers the industry's best Managed Client platform available 
today and for the forseeable future.

The Managed Client is intended to provide the ability to outsource 
the entire computing environment to a third party, an aspect 
attractive to consultants acquiring a recurring revenue stream, 
and to small and medium sized business, which have difficulty 
supporting fat clients and need an less expensive computing model that 
the traditional Wintel network. It also addresses the most expensive 
support activities in large organizations. And the Managed Client network 
can be seen as a step toward operating system independance for desktop 
users.

And I have not even begin talking about the WiseAlert Server for 
monitoring mission critical operations and BASS (Building Automaticon 
and Security Service) channel partner programs - both of which are 
available from Serenity Systems.

Last week OS/2 offered TouchVoice and Serenity Systems excellent 
revenue opportunities. Nothing has changed this week. In fact, this 
week Serenity Systems has received encouraging inquiries from 
potential channel partners in the US, Mexico, and Europe.

I applaude Stardock and IBM for the work they did in considering 
how to support an new fat client product. I regret the outcome. 
Mr. Wardell has tried to deliver a balanced message regarding 
OS/2. Even so, I believe the message is too negative. I do believe 
that not having Stardock as part of plans for a new OS/2 fat client 
will hurt a set of users most directly effected by the traditional 
fat client. This is an important group of users but does not represent 
the end of commercial opportunity for OS/2.

TouchVoice has never stood still and is not standing still today. We 
still see OS/2 as our flagship OS because of the business solutions 
it enables. Serenity Systems makes new contacts every week, which 
represent new relationships, new beginnings. Not the end.

I feel compelled to be on record with what I believe is a positive, 
accurate, and realistic business message.

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